L&T’s operating principles are the common rules through which its internal business goals are achieved. These operating principles are put into effect through the actions of every employee. Their implementation is evaluated with the help of appraisals, work community surveys, internal assessment and customer satisfaction surveys.
Our operating principles are:
I improve continuously. Persistent development is achieved through the correct attitude and way of thinking – everything can be done better than before.
I ensure that employees and colleagues succeed. It is the managers’ task to ensure that employees have the required resources, tools and clearly defined objectives. Everyone can encourage and assist fellow workers and give feedback to them.
I do it right the first time. Promises are kept. Our customers will receive the service promised to them when everyone in the service chain does his task correctly and on time.
I value and listen to the customer. We prove our appreciation for the customer by keeping our promises to the finest detail. We are honest and do not criticise customers or competitors. We are humble but not abject towards our customers.
I serve as an example in environmental matters. We are a pioneer in environmental matters. Our position as an example obliges us to learn about environmental matters and advise our customers and acquaintances. We communicate our environmental competence and attitude also by attending to the tidiness of our offices, other premises, working clothes and equipment.
I realise mutual benefits. The customer’s benefit is a shared benefit. We aim at genuine and functional co-operation between product lines, units and regions. Co-operation and team spirit are built on the genuine appreciation and confidence of fellow workers.