L&T wants to be the leading provider of environmental management services and property and plant support services, as well as a major supplier of wood-based biofuels, recovered fuels and secondary raw materials. The company operates in selected markets in the Baltic Sea region and Russia. L&T will continue to operate in its existing divisions and pursue controlled business expansion. We will focus our resources on developing existing services.
To make L&T’s share a sound and competitive investment we must ensure healthy profitability, which is the principal indicator of success. Our key profitability indicator is Economic Value Added (EVA), where we seek an annual increase.
Our primary goal is to generate organic growth, particularly in service business and in areas requiring multi-competence, possibly complemented by acquisitions. Annual growth target is 10%. We try to avoid capital-intensive investments.
To maintain its competitive edge, L&T improves efficiency and differentiates itself. We must ensure cost-efficiency and consistency in service quality. We will carefully assess the efficiency optimisation and synergy potential. Differentiation in the eyes of the customer will be achieved by developing our existing services, and by sustained customer relationship management. Cost-efficiency and competitive advantage will be achieved through investments in technology and in electronic services. Responsibility for the environment is an inseparable part of L&T’s business and services.
Because L&T wants to be closely involved in its customers’ business processes, closeness to customers is a key strategy element. Our professional competence and success are measured by our ability to attend to customer needs and show a customer-driven mindset.